Privacy policy

Threads Atelier operates the website https://www.thethreadsatelier.com (“Site”), which provides our services and showcases our fashion collections. This Privacy Policy is intended to inform visitors about our practices regarding the collection, use, and disclosure of personal information.

By using our website, you agree to the collection and use of information as described in this policy. Terms used in this policy have the same meanings as in our Terms and Conditions.

Information Collection and Use

For an enhanced shopping and browsing experience, we may collect the following types of information:

Personal & Contact Information

  • Full name, email address, phone number
  • Delivery and billing addresses
  • Date of birth, gender, nationality
  • Personal shopping preferences

Usage & Technical Data

  • IP address, device identifiers, browser type
  • Pages visited, time spent, clicks and search behavior
  • Access times and referring URLs

Transactional Information

  • Product views, cart activity, purchases, and abandoned checkouts
  • Preferences and personalized design selections

Third-Party Data

  • Information from delivery providers and payment processors
  • Feedback or entries from surveys, contests, or promotions

If you provide information about another person (e.g., for gifting), you confirm you have their consent to do so.

Cookies and Tracking Technologies

We use cookies to collect data and improve your online experience. Cookies are small files that help recognize repeat visits, store preferences, and analyze site traffic.

You may choose to accept or reject cookies in your browser settings. However, some website features may not function properly if cookies are disabled.

Types of Cookies We Use:

  • Strictly Necessary Cookies – Essential for site operation (e.g., cart, checkout)
  • Performance Cookies – Help us analyze site usage and improve functionality
  • Functionality Cookies – Remember preferences and enhance user experience
  • Targeting Cookies – Tailor advertising and site content to your interests

Third parties (like Google Analytics) may also use cookies over which we have no control.

Use of Collected Information

We use your information to:

  • Process and deliver your orders
  • Improve our website, services, and user experience
  • Communicate promotions, collection launches, or updates
  • Respond to inquiries and provide support
  • Protect against fraud and unauthorized use

Service Providers

We may employ third-party companies and individuals to support the operation of our website and services, including:

  • Payment gateways
  • Courier services
  • IT support and analytics
  • Marketing tools and communication platforms

These partners have access to your information only to perform specific tasks on our behalf and are required to safeguard it.

Data Security

We take appropriate measures—technical and organizational—to protect your personal information. However, no online data transmission can be guaranteed to be 100% secure.

We do not store, share, rent, or lease your credit/debit card details or personal data to any third parties beyond what is essential for order fulfillment or service provision.

Links to Other Sites

Our Site may contain links to third-party websites. We do not control, endorse, or take responsibility for the content or privacy practices of these external sites. We encourage you to read their privacy policies before sharing personal data.

Children’s Privacy

Threads Atelier does not knowingly collect personal information from children under the age of 13. If we discover such data has been submitted, we will delete it promptly. Parents or guardians are encouraged to contact us if they believe their child has provided us with personal information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. Changes take effect as soon as they are posted on this page. We encourage you to review this page periodically.

Contact Us

For questions, feedback, or concerns regarding this Privacy Policy, please contact us:

Email: contact@thethreadsatelier.com
Phone: +971 54 2393197
Address: M-13, Centro Shopping Mall, Al Hudaiba St., Al Bada'a, Dubai, UAE

Additional Notes

  • All credit/debit card details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties.
  • www.thethreadsatelier.com will not pass any card details to external parties.
  • We adopt industry-standard security measures but cannot fully guarantee the security of information transmitted online.